Contact Us

Rocket Store have many channels of communication open making it as easy as possible for you to get in touch. We are a small mobile company and therefore we recommend you get in touch via email as we are not always able to take your calls.

Before contacting us, why not try our Knowledge Base which contains all the common questions we are asked.

Contact Us By Email

The best way to contact us is by email, we try and answer all emails within 1 working day. All emails are lodged in an automatic ticket system to help us track your requests.

Please change the [at] part for an @ symbol.
This has been added to hinder email address harvesting programs.

Contact Us By Chat

We have a chat facility on our support portal which is at support.rocketstore.co.uk. We are sometimes available on this feature.

Contact us by Phone/Fax

We recommend contacting us by email first as it isnt always possible for us to answer the phone, but if you prefer our phone numbers are as follows. We have a free phone number for customrs also.

Switchboard: 0845 1636345
Customer Enquiries: 08000 337189
International customers can phone +44 1227 656950

Fax: 0845 163 6346
International customers can fax +44 1227 656040

Follow Us On The Web

Rocket Store participate on many social networking sites and other channels, such as Twitter, Facebook and YouTube. For a full list of channels and sites please click here.

Contact Us By Post

Customers and suppliers are welcome by appointment ONLY.

Rocket Hobbies Ltd
14A Barton Business Park
New Dover Road
Canterbury
Kent
CT1 3AA

US Shipping Address

Rocket Store has freight forwarding services setup in the USA. These are ONLY for US manufacturers and US suppliers.

Air Freight:

Rocket Store
4283 Express Lane
Suite T7314
Sarasota, FL 34238

Sea Freight:

Rocket Store UK, c/o SBS Worldwide
39 Mayfield Avenue
Edison
NJ 08837