We hope that you will be happy with your goods and you will not need to return them, but should you wish
to or need to, we have put together a full and helpful guide on all our different return policies. The legal text regarding
cancellations and returns is contained within sections 7 and 8 of our terms of conditions of sale.
Refunds
We are able to issue a refund for a variety of reasons:
- Change of Mind. If you simply change your mind and don't want the goods anymore, you can return the goods to us unopened and
unused within 7 working days of receipt of your goods and we will issue a refund for the goods. We must stress the goods
must be in the manufacturers packaging and in good condition. Obviously we will not refund the postage of the
goods to you or the cost of the postage of the goods back to us.
- Goods Damaged In Transit. If the goods arrive in a damaged state, you MUST inform us within 48 hours so that we can
place a claim with the shipping company. We will of course despatch another set of goods subject to stock availability or issue a full
or partial refund of goods and shipping if you prefer.
- Faulty Goods On Arrival. If the goods arrive but when you try and use them, they do not appear to function correctly, then please
contact us BEFORE you return them. There are several goods we sell that appear to not work but in fact do work and are commonly just
down to user error. Obviously we will need the goods returned to us so that we can test them. If found to be faulty we will of course
offer a replacement or full refund of the goods and shipping costs both ways, including the cost of returning the goods.
- Faulty Goods Within 30 Days. If the goods fail within 30 days of receipt of the goods, then please return the goods to us
so that we can test them. If found to be faulty we will of course offer a replacement subject to stock availability or full refund
of the goods and shipping costs both ways, including the cost of returning the goods.
VERY IMPORTANT NOTES
- If you return goods to us under any of these conditions, refunds will be done within 7 working days of
acceptance of the goods or acknowledgement that the goods are faulty.
- If goods are returned as faulty and are not found to be faulty, we WILL NOT refund/replace the goods and you will be
charged the standard shipping costs at the time to send the goods back to you. You may of course choose to come and collect them instead.
How To Return Goods
- The most important step is to contact us by telephone, email or chat and get a RETURNS NUMBER.
- If you are returning goods that are Hazmat and have been sent by courier due to this,
you must contact us and we will arrange for a Hazmat suitable courier to pick up the item. We do require that you are reasonably
flexible regarding pick up. You MUST ensure it is packaged adequately, jiffy bags are NOT normally sufficient, use a box.
Do NOT try and send Hazmat items in the post to save cost. This is illegal and we will report you to the authorities as this
gives valid legal rocket companies a bad reputation.
- Goods being returned due to change of mind, must arrive at our premises unopened, unused and undamaged within 7 days of the returns
number being issued, otherwise a refund will not be given.
VERY IMPORTANT NOTES
- You must ensure the goods are packaged adequately AND INSURED. It is YOUR responsibility to get the goods to us undamaged.
If the goods arrived damaged and you do not have insurance to cover the damage, we WILL NOT issue a refund.
- If sending goods yourself, you must takeout enough ensurance to cover the cost of the goods.
Manufacturer Warranties
Where they exist obviously we pass on the manufacturer warranties.
If any goods fail within 30 days of purchase, please return the goods to us and we
will send a replacement subject to stock availability. After 30 days we will
endeavour to help you make your claim under any manufacturers guarantee that
exists, but we are not liable for the cost of replacement or any postage costs
associated with the claim. We will work with you and the manufacturer to come
to a suitable arrangement.
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