Rocket Store Home
spacer
OS spacer Shipping spacer MS spacer Projects spacer News spacer Blog spacer Information spacer Services spacer Company spacer
Rocket Store Home
Information
RS Mailing List
Enter your email address to be added:
Remove an Address
Join UKRA
United Kingdom Rocketry Association

Information > Online Store > Orders

Everything you want to know about our shipping methods.


What is your cut-off time for ordering?

Our couriers picks up anytime between 12am and 3pm. Our Royal Mail pickup is at 5pm each working day. Due to the widely varying courier pickup time, we have to set the cutoff time very early in the day however we try and ship where possible even after these cutoff times as follows:

Business Post - All orders placed by 10am will be despatched that day. Orders placed after 10am may be despatched the following day.

Royal Mail - All orders placed by midday will be despatched that day. Orders placed after midday will be despatched the following day.

Note: Please remember we are a small hobby shop and therefore during busy periods, it may take a few days to ship goods. We do not have a large warehouse with masses of staff on hand so please be realistic with your expectations. If you have a deadline for a present etc, then contact us and TELL US.

Back to top

How long will it take to get my order?

Once you have placed your order, it will be manually verified. If there are any issues we will contact you. As long as the order is ok, then we try to ship next working day. Royal Mail is sent by First Class or by Standard Parcel Service depending upon size and cost. UK Businespost (our courier) is a next working day service.

Note: Please remember we are a small hobby shop and therefore during busy periods, it may take a few days to ship goods. We do not have a large warehouse with masses of staff on hand so please be realistic with your expectations. If you have a deadline for a present etc, then contact us and TELL US.

Back to top


Can I order over the phone?

Yes you can order over the phone. Due to the legal age of 18 being required for the order of rocket motors, we do insist customers pay using a credit card in order to prove their age.

Back to top


Paying by Bank Transfer

You can of course pay for order using a bank transfer method. For many non EU countries we sometimes insist on this payment method in order to reduce fraud. Our bank details are as follow:

SWIFT/BIC Code NWBK GB 2L
IBAN GB68 NWBK 5350 3613 6694 78
Bank National Westminster
Branch Hedge End
Sort Code 53-50-36
Account Name Rocket Store Limited
Account Number 53524616
Back to top


Tell me about Special Order Items

Rocket Store has access to rocket manufacturers all over the world. There are literally thousands of items and it is impossible to stock all of them. We stock all common items used and requested. Items which sell infrequently or are simply not cost effective to stock are referred to as Special Order items. There are some important differences that you must be aware off for these items:

  • This orders may take some time to get hold of. Our website gives an approximate time that it will take to get the item to you.
  • The price advertised and quoted on the website is an approximate price. This may change based on exchange rates and shipping costs. When you place an order for a Special Order item, we will let you know if we expect it to be any different to the advertised price.
  • Once the price has been agreed and we place the order for the item from the supplier, the item is NON-REFUNDABLE.
Back to top
Info, Links & News
Rocket Store
Educational Discount Program
Rocket Store Educational Discount Program
Copyright © 2009 Rocket Store Limited.